Terms and Conditions

Cancellations and No Shows

Payment is due on departure in most instances. However, on line bookings are subject to a small, non-returnable up-front charge which is deducted from the final bill. In the event that you fail to give 48-hours notice of cancellation or simply don’t arrive, payment is taken in full.

In the event of one or more short-notice (under 48 hours) cancellations or no-shows, clients will normally be asked to pay in full in advance on a non-refundable basis until a more consistent pattern is established.

Loyalty Scheme

Points can be earned or redeemed at Alwalton Hall and Salon by Alwalton Hall.

With the Alwalton Hall loyalty scheme you will receive one point for every £1 you spend. Every ten points you earn is worth £1.

You can use the points you earn for treatments, hair services, treatment packages and/or products available at Alwalton Hall or Salon by Alwalton Hall. Simply ask us to find out how many points you need for each.

Terms and conditions do apply, including:

Points cannot be exchanged or transferred
Points cannot be used in part-payment
Food and beverages are excluded from the loyalty and points scheme
Points cannot be used on the same day they are earned
Points expire after 12 months
If you would like to be a part of the Alwalton Hall loyalty scheme or would like more information, simply ask us at reception on your next visit – we look forward to seeing you!

Alwalton Hall Gift Cards/Vouchers

The Alwalton Hall Gift Card/Voucher is available for purchases in Alwalton Hall and Salon by Alwalton Hall. It can be used to purchase goods, treatments or treatment packages. It is not a cheque guarantee, credit or charge card. The minimum amount to activate an Alwalton Hall Gift Card/Voucher is £10 and the maximum amount that can be on a card is £500. You can check the balance of your card or voucher via our Reception Team on 01733 391166.

When you use an Alwalton Hall Gift Card/Voucher, the amount of your purchase will be deducted from the balance on the card. Change will not be given but the balance may be applied to future purchases. For fully redeemed vouchers where no outstanding balance remains, the cashier reserves the right to retain the voucher.

When returning goods purchased with a Gift Card or Voucher, you will be credited with a Gift Card or Voucher to the value of the one used in the original transaction.

The Alwalton Hall Gift Card/Voucher is valid for a period of 12 months from last date of issue after which it will automatically expire a and the balance on the card will be forfeited. It cannot be redeemed or exchanged for cash or vouchers and is non-refundable.

Please treat this card or voucher as cash. Alwalton Hall will not accept any liability for lost, stolen or damaged vouchers. However you are able to register your Gift Card or Voucher to protect any unspent balances in the event your voucher is lost or stolen. In which case we will cancel your original Gift Card or Voucher making it invalid, and re-issue you with a replacement.

Alwalton Hall will cancel the value of the Gift Card/Voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. All refunds/exchanges of goods purchased with an Alwalton Hall Gift Card/Voucher will be made in accordance with Alwalton Hall’s refund policy. This does not affect your statutory rights.

Alwalton Hall reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible. The current conditions will be available at all times on this website.

Alwalton Hall reserves the right to refuse to accept a Gift Card in payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way. Gift Cards and Vouchers will be subject to verification at time of presentation and Alwalton Hall reserves the right not to accept any cards or paper vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.

Student Promotion Package

The Salon by Alwalton Hall Student Promotional Package is available for purchase at our Sussex Street (Cambridge) site. It cannot be redeemed at any other site.

The Salon by Alwalton Hall Student Promotional Package can only be used to redeem the treatments offered within the package (Shampoo cut and blow dry, Hollywood intimate waxing and eyebrow waxing).

You can check the balance of your student promotion package with our Front of House Team via our Reception Team on 01223 356600.

When you redeem your Student Promotional Package, the amount of your purchase will be deducted from the balance of your course. Change will not be given.

The Salon by Alwalton Hall Student Promotional package is valid for the following periods:

• Michaelmas term: 8th October 2019- 6th December 2019 (for packages bought in October 2019).
• Lent Term: 14th January 2020- 13th March 2020 (For Packages bought December 2019-January 2020).
• Easter Term: 21st April 2020- 12th June 2020 (For Packages bought March 2020-April 2020).

If the Salon by Alwalton Hall Student Promotional package is not used for the term it is bought for then package will automatically expire at the end of that period and the balance on the package will be forfeited. The package cannot be carried forward to another University term and therefore must be redeemed within the time scale provided.

Salon by Alwalton Hall reserves the right to amend these terms and conditions and/or discontinue the package at any time. This does not affect your statutory rights.

The Salon by Alwalton Hall Student Promotional package cannot be redeemed or exchanged for cash or vouchers.

The Salon by Alwalton Hall student promotional package is non-refundable.

Salon by Alwalton Hall will cancel the value of the Student Promotional Package if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the Student Promotional Package. Further action may be taken where the fraudulent use of a credit card is suspected. This does not affect your statutory rights.

Salon by Alwalton Hall reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible. The current conditions will be available at all times at www.salonbyalwaltonhall.com

Alwalton Hall reserves the right to refuse to accept a Gift Card in payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.